10 general skills or competencies (Job family competencies) for Mail Server Administrator
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Describes the possible outcomes of providing effective training to end-users.
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Level 2 Behaviors
(Light Experience)
Assists with end-user training to understand required features and functions of future technologies.
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Level 3 Behaviors
(Moderate Experience)
Aligns training approach with end-user needs to meet service expectations.
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Level 4 Behaviors
(Extensive Experience)
Creates training materials for end-users to optimize the value derived from applications.
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Level 5 Behaviors
(Mastery)
Champions activities to empower end-users to maximize performance for specific roles.
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Skill definition-Providing real-time assistance and support to customers to respond to their inquiries and resolve complaints through phone calls.
Level 1 Behaviors
(General Familiarity)
Describes the activities and responsibilities of phone support.
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Level 2 Behaviors
(Light Experience)
Assists in writing scripts and templates for phone support calls.
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Level 3 Behaviors
(Moderate Experience)
Defines key metrics in phone support to improve customer relationships.
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Level 4 Behaviors
(Extensive Experience)
Delivers proactive customer outreach via phone support to enhance customer interaction and prompt resolution.
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Level 5 Behaviors
(Mastery)
Champions advanced technologies to streamline the overall phone support process.
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7 soft skills or competencies (core competencies) for Mail Server Administrator
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
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Level 2 Behaviors
(Light Experience)
Adheres to schedules to allocate time for specific tasks efficiently.
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Level 3 Behaviors
(Moderate Experience)
Assesses relevance of tasks to prioritize and produce better quality work.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
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Level 5 Behaviors
(Mastery)
Builds a system to manage our business's workload and eliminate time-wasting activities.
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Summary of Mail Server Administrator skills and competencies
There are 0 hard skills for Mail Server Administrator.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.